AMAZON FBA: What Do You Do When Amazon Loses Your Inventory?

What do you do when Amazon loses your Inventory?

This is something that happens from time to time (it even happened to me on my very first shipment!).

When your inventory goes missing at Amazon, follow these steps to receive reimbursement from Amazon so you can replace your inventory as soon as possible!

Transcript:

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that didn’t take long hey welcome back

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for another episode of the bootstrap

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boutique where beginners built

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businesses today I want to tell you what

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to do when Amazon loses your inventory

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because Amazon is going to lose your

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inventory this actually happened to me

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in my very first shipment I was spending

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five cartons of product to Amazon and

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they had me split it up between three

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different warehouses so I sent two boxes

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to one more house two boxes to another

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warehouse and then one box to the third

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warehouse amazon does a really good job

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of keeping you up to date as they’re

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going through the shipping process so

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you print off your labels and you go

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ship it and you can track it just like

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any package that you track if you send

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it through ups and they will actually

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email you when all your marks is get to

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the facility when they’re checked in and

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then when they’re ready to go when I was

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sending in that first shipment i was

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watching everything really closely

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because i was so excited right and i

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noticed that one of my shipments of one

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that went to Philadelphia was missing a

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box it was supposed to be two boxes and

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they only checked in one and so I went

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through the process of figuring out how

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to get reimbursed by amazon when they

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lose your inventory today I’m going to

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walk you step-by-step through what you

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need to do to get Amazon to research

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those boxes when they inevitably do go

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missing and how to get your money back

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from amazon when that happened where did

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they go I mean it was just it was

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delivered it was shown delivered and so

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is there just like a pile of missing

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inventory at and as I understand it

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alright let’s go over to the computer

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and I’ll show you what to do alright so

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here we are at amazon seller central and

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if you’re thinking Megan that doesn’t

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actually like Amazon seller central you

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are correct i was having a really hard

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time with all the pouring that needs to

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happen to actually take you into my

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seller central account so i just decided

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to screen shots and stuff i think that

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would be a little bit easier going

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forward because just trying to use the

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blower feature on youtube you don’t care

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about this but it takes forever to get

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those videos to go through so this is

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what i’m going to do you’re just going

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to want to sign into your amazon account

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and then once you get to your home page

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you’re going to go up to inventory

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that’s in the top left-hand corner and

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choose the very last option now

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there which is managed FB a shipment so

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that is going to bring you up to your

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shipping queue which is going to show

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all the shipments as you have created to

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send into the Amazon warehouse and what

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you want to be looking for here is that

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the ship’s column and the receive column

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are the same so you’ll see on my first

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line item there I have 50 ships and

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fifty received the second one down I

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have 250 + 0 and then you’ll notice

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under the status is deleted that’s just

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something different that I was done

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testing out so nothing really to worry

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about too much there but you’ll notice

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that last line item might have on march

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forth there was 20 shift and only 10

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receive and so that is the issue that I

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saw and wanted to look into closer so

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you’re actually going to click when you

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see something like that that FB a

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hyperlink on the far right-hand side are

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sorry the far left-hand side that’s a

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hyperlink you click on that and it’s

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going to take you to where you can track

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your shipment and see all the status

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deliveries so here you’ll notice that

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this is it was shipped and that it was

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delivered on seven we’re in a second and

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it also has xbox one I only did a

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screenshot of box one of two but there’s

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two boxes they do this kind of break out

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of the tracking for each individual box

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that you ship and they both look the

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same flat screen shot either one so when

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that happens when you see that your

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items have been delivered but they’re

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not received they’re not checked in and

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not available to sell at amazon you want

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to go over to that third tab at the top

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this is reconciled once you do that it’s

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going to give you a date that you can

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request seller central to research it so

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they’re not going to do it like day one

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they give themselves a little bit of

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leeway to still find your inventory and

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so for me it was a date it was sometime

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in March early March when I could do it

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and I just made a note an asana to go in

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and check it and it still had not been

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found or recovered so I wouldn’t click

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that reconcile boxer and this is what

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they asked for they ask you to provide

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information about your box and you just

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really want to be as detailed as

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possible

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if you have pictures that’s great of

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what the box look for I there somewhere

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up here in the second part you can

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upload a document pictures anything else

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that you have that can help them

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identify I just put in that you know

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this is my box this is the size of it is

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the shipping of it this is what it said

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on the side it has the Amazon label on

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the top other than that I don’t know how

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many ways you can describe a brown

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cardboard box put in my UPC of the units

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as well as the F in sku just to be safe

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and any missed productivity I did

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include for these products that were

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shipping in that an F in sku didn’t

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needed to be added so did the preview

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request and what that does is it sends

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it off to seller central it creates a

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case flap they never define those ten

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units so the good news is once that you

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are able to go in and do the

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reconciliation process I was reimbursed

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pretty quickly and I just wanted to show

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you this is actually a screenshot just

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above that screen I just showed you that

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head it was like number two and number

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three this is what number one is where

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it shows your your FN sku your product

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that’s part i have great out the number

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show and then you’ll notice that it says

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located 20 in discrepancy of 0 but when

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you hover over that it says that Tim

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received and Tamara reimbursed so they

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did pay me the value of those goods last

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less their fees of course but they did

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they did reimburse that pretty quickly

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so i was able to get that cash back to

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my account pretty quickly takes a little

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water reconcile which makes sense i mean

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they do want to make sure that they

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actually confine your products they

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would prefer not to lose products i’m

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sure but once it was determined that

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those products more indeed lost eight

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they really work that about getting that

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me that money that pretty quickly so

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that’s the process that you are going to

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go through when you create your

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reconciliation request you’re going to

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be doing that through via email is how

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it went for me after that sub not really

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anything else is showing seller central

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they just send an email confirming

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receipt and then when they were going to

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reimburse me they sent another email

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saying hey yep it’s lost we’re going to

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send you you know however much money was

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one hundred sixty dollars forceps so

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that is all you have to do just the main

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thing is

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is you want to be really aware of

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whenever you’re shipping that everything

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that you should is getting checked in

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and made available to sell at the

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warehouse and that’s where you know a

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could potential if you’re not sitting on

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top of it it could go for a really long

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time so just don’t let that happen stay

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on top of your stuff that’s all I got

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for you this week guys I hope that was a

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helpful tutorial and I will talk to you

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next time take care

You can watch this video at The Bootstrap Boutique Youtube Channel here.

You can watch The Bootstrap Boutique’s Youtube Channel here.

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