Negative Amazon Reviews: How to Handle
Negative Amazon Reviews – How to Handle
It happens to everyone at some point – no matter how hard you work on making your physical product awesome you will eventually get a negative review.
It will hurt and it will make you angry. But before you fire off a snarky reply, do these 3 things!
-Take a deep breath
-Respond to the reviewer
-Consider if there is something you can do better
I believe that all reviews require a response – even a quick “Thank you!” but negative ones especially do. Use them as an opportunity to show off your great customer service and you just might turn a negative review into a positive (or at least neutral) one.
You can watch this video at The Bootstrap Boutique’s YouTube channel here.
You can watch more videos at The Bootstrap Boutique’s YouTube channel here.